Tourist Bureau Vienna – Tourist Info

Practical information and tips for your stay in Vienna are also available on site. Three tourist office – tourist bureau – information offices are already available on arrival at the airport, at the central station or in the city center for information of any kind.

Tourist Bureau at frequented places

In the center of Vienna there is an information point of the Vienna Tourist Board at the Albertinaplatz, corner Maysedergasse. Here information, advice and the delivery of map materials, brochures and brochures and information about current events. This tourist information office is open daily from 9am to 7pm

Albertinaplatz mit Mahnmal und Tourist-Info
Albertinaplatz in Wien, Foto: CC0 Public Domain, domeckopol/Pixabay


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Tourist Office Vienna – tourist bureau

Furthermore, there is a tourist information at the main station in Vienna. This information center is also open daily from 9 am to 7 pm. Note: the entrance area is stepless and 200 cm wide!

For all visitors to Vienna arriving by plane there is an information point in the arrivals hall at the airport Vienna-Schwechat. It is open daily from 7am to 10pm.

Telephone hotline for information regarding Wien-Hotels & Info

The Wien Tourismus – Gästeservice assists guests in finding and booking accommodation. Questions are answered from Monday to Friday by telephone on the hotline + 43-1-24 555 or in writing by email to in the time from 9 to 19 o’clock.

Opening times of the Viennese shops, museums …

The legally permitted shop opening hours are from Monday to Friday from 05.00 to 21.00, Saturday to 18.00. In fact, the opening hours of the shops vary. The shops are most often open during the week from 9am to 6pm (groceries starting at 8am), Saturdays until 1pm or 5pm.

In the city center of Vienna most of the restaurants are open daily and they serve hot meals throughout the day. In general, it can be assumed that the hot kitchen between 11 – 14 clock and 18-22 clock offered. At Vienna’s typical Viennese sausage stalls, night owls also get warm food late at night.

The most important museums in the city open every day, except for a few days a year, so you can expect an opening time between 10 and 17 o’clock. However, smaller and thematic specified museums are either open only on weekends or have at least a few closing days / week. Please therefore check the opening times in each case in advance!

Infrastructure such as pharmacies, banks and post offices

Pharmacies are open from 8:00 am to 6:00 pm Monday to Friday and from 8:00 am to 12:00 noon on Saturdays. But there are also outside these times, around the clock, a pharmacy standby service. In this regard, the pharmacies alternate – each pharmacy has posted the notes on the nearest duty pharmacy at their front doors or this is by phone (phone 1455) at the information center in question.

The following information should be noted for banking and post offices: The opening hours of most banks are from 8 am to 12.30 pm and from 1.30 pm to 3 pm from Monday to Friday. (Thursdays open until 17:30) In the city center, the bank branches usually open at noon.

The Vienna post offices are open from 8 am to 6 pm. The common credit cards are accepted without any problems. For any loss reports and inquiries, we have summarized the hotlines of the most famous organizations here: American Express Tel. 515110 – Airplus / Diners Club Tel. 501350 – Mastercard Tel. 717010 – Visa Tel. 71111

Public transport Vienna

Subsequent operating hours of public transport must be taken into account in the activities. The Vienna Underground lines run daily from about 5 o’clock in the morning until midnight. The intervals are about 5 minutes, during the use peaks the intervals are increased to 2 to 4 minutes. On the weekends (Friday night and Saturday night) or on the nights before the holidays there is a 24-hour service.

The Vienna tram / tram lines and buses are available during the day but stop the operation before the subways. Along the main roads, night buses also pass through the city every night. The details of the individual timetables can be requested online from the timetable of Wiener Linien.

Emergency telephone numbers Vienna

For all emergencies that may occur during the stay there are short numbers for a quick help: Fire Brigade: 122 and Police: 133
Ambulance / Rescue: Tel. 144 – Doctors Emergency Service: Tel. 141
Euro emergency call: Tel. 112, is the European emergency number, usable free of charge in all EU states

ViennaMed Ärzte-Hotline für Gäste (0-24): Tel. +43-1-513 95 95
Zahnärztlicher Nacht- und Wochenenddienst (Tonbanddienst):
Tel. +43-1-512 20 78

ViennaMed Medical Hotline for Guests (0-24): Tel. + 43-1-513 95 95
Dental night and weekend service (tape recorder): Tel. + 43-1-512 20 78

Pharmacy on call (0-24): Tel. 1455
Roadside Assistance: ÖAMTC: 120 and ARBÖ: 123